Tenant Information Pack
Rental Payments: During the tenancy, rent payments are to be made in advance as set out under the tenancy agreement. Calendar monthly rent is calculated as follows:
Weekly Rent / 7 days x 365 / 12 = Monthly Rental.
If at any time you are unable to make a payment on or before the due date, please make immediate contact with your Property Manager. Our preferred method of rental payment is by Rent Card / BPay. This is a quick and convenient process whereby rent can be paid over the phone, via the internet or at your local post office. If you happen to lose or misplace the Rent Card, the replacement fee is $5.00.
Should extra person/s decide to move into the premises after the lease has commenced, you are required to receive permission from our office. We ask that you advise our office as soon as possible and have any potential tenant/s complete a tenancy application form.
Your Bond will be lodged with the Residential Tenancies Bond Authority (RTBA). The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Tenancy Agreement commenced and there are no monies owing.
Upon signing the lease, you will be given a condition report. We ask that you check this thoroughly and add any additional comments you see fit. Please sign the front page and return the original copy to our office within three business days of receiving the report, retaining the copy marked "tenant" for your records.
During the course of your tenancy, the premises will be inspected at 6 monthly intervals by your Property Manager after the required notice has been given. Our office will contact you in advance to make arrangements for a mutually convenient time. Thereafter, provided that everything is in order, further inspections will be carried out at six monthly intervals.
Rodney Morley Persichetti will retain a duplicate key to all properties for emergency access, maintenance to be carried out and routine inspections. Under special circumstances and upon producing identification, the keys can be borrowed during office hours,but must be returned within 2 (Two) hours. This service is not available out of office hours or on public holidays. It would therefore be advisable that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out. Locks may only be changed after first obtaining permission from your Property Manager or the Landlord, and then on the strict understanding that you supply us with a spare set of keys.
Please note that the landlords insurance does not cover tenant's contents, and the Landlord cannot be held responsible for damage to or theft of a Tenants belonging.
Electricity, water, gas and telephone
RMP will organise to have water changed into the tenants name. It is each tenant's responsibility to have the Gas/Telephone/Elec account placed in his or her name(s) and then to arrange to have a meter reading done prior to vacating the premises.
The following are the contact numbers for these authorities:
Gas: AGL Ph: 132 692
Origin Ph: 132 461
Electricity: Citipower Ph: 1300 301 101
AGL Ph: 131 245
Origin Ph: 132 461
Water: South East Water Ph: 131 851
City West Water Ph: 131 691
Yarra Valley Water Ph: 131 721
Telephone: Telstra Ph: 132 200
Repairs and maintenance
All repairs are to be put in writing using the Maintenance Request Form either online, email or fax to our office. If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment. Where applicable, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles cans etc on or around the premises.
All repairs are attended to as promptly as possible, however it is often necessary to obtain the landlords approval and/or quotes before any work can commence, so unfortunately a time delay is sometimes unavoidable.
Under the Residential Tenancies Act, we advise that the following can only be considered urgent repairs:
- Burst water service
- Gas Leak
- Broken or blocked toilet
- Serious roof leak
- Dangerous electrical fault
- Flooding or flood damage
- Failure or breakdown of gas supply
- Serious storm or fire damage
- Electricity or water supply failure or breakdown
If an emergency situation arises, and you are unable to contact our office, please call the applicable tradesperson as detailed above.
Termination of the tenancy agreement
Your Residential Tenancy Agreement is a legally binding contract, providing protection for both you and the Landlord.
You can terminate the Residential Tenancy Agreement in the following ways:
If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give twenty-eight (28) days written notice prior to the expiry of the fixed term of your Agreement.
Once the fixed term has expired you are at liberty to continue living at the property on a Periodic Tenancy (month to month) where you are still bound by the terms and conditions of the original lease agreement, or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-eight (28) days prior to the vacating date.
If unforeseen circumstances arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement please contact your Property Manager immediately and we will endeavour to assist you in finding suitable tenant/s. However, you will still be responsible for the rent until another suitable tenant is found as well as the payment of a letting fee, and all advertising costs.